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• we currently only deliver our products to addresses in the UAE.

• the products you order will be posted to you, the buyer, at the address provided on the order form.

• our latest, estimated dispatch/delivery times can be found on the products page on our website or by contacting us. we will always attempt to dispatch and deliver your order as quickly as possible but delivery times are only estimations. we cannot be liable for losses arising from delivery delays due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay.

• we use a range of third party delivery providers at our discretion, to deliver your orders.

• the order is complete once delivery takes place at the address you gave to us at the time of the order.

• if you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. if nobody is available to receive the goods, we reserve the right to leave them in a safe place or with a neighbour.

sometimes you change your mind and you might wish to return your purchase(s). goods not eligible for return are bespoke or personalised items, unless faulty.

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how do i return an item

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• if you wish to return any item(s) please contact us via email within 7 days of receiving your order.
  email us

• please state your order/invoice number within your email.

• once you have informed us, you have 7 days to return your item.

• please send goods back to us in their original packaging so they are protected in transit. goods must be in an unused and resalable condition. we will make deductions for items that have been overly handled, for example if the playdough has been removed from its tin and used.

• with the exception of faulty goods, you are responsible for the cost of postage to return items. we recommend sending your return using a secure and trackable method. postage is the responsibility of the customer. we will not be liable for the loss of items and would be unable to process a refund for items lost. please ensure that you keep proof of postage.

• once we have received the returned item(s), we will email you a return invoice informing you of your credit.

• please allow up to 10 working days for your bank to complete the transaction. refunds can only be credited via the original payment method with details that match.

 

late returns

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• with the exceptions of faulty goods, any request to return item(s) outside of the 7 day period may be considered only at our own discretion.

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faulty goods

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faulty goods are classified as such if they arrive faulty.

damage that occurs as a result of wear and tear is not considered faulty.

• if you discover a faulty item(s) in your order, please contact us via email within 7 days of receiving your order and include photos or videos of the item. email us

• we will send a replacement item to complete your kit and collect the faulty item(s) within 7 days of your email.

• if we no longer stock the item(s), we will offer a similar replacement item (if acceptable) or issue a full refund of the item.

   

  our returns and refund policy was last reviewed on july 30th 2022